Water Damage Restoration

Water Removal, Cleanup, Damage Repair, and Restoration in Reno

When water infiltrates your home or business, whether due to weather events, natural disasters, appliance malfunctions, and more, FAST ACTION IS KEY. Standing water and moisture can, within 24-48 hours, lead to mold growth and costly structural damage. A full-service restoration company has dispatch teams available 24 hours a day, 7 days a week, to respond to your call and rush to your side to assess the extent of the damage, start drying you out, and helping with any insurance claim.

The Diamond G Difference

  • Full-Service Restoration from Start to Finish
  • Someone to Take Your Call, 24 Hours a Day
  • IICRC-Certified Technicians
  • State-of-the-Art Equipment
  • Help With Insurance Claim Process
  • Full Structural Dryout to Prevent Further Damage

Have a Water Damage Emergency?
Call (775) 851-2226 Now

WHAT HAPPENS DURING WATER DAMAGE RESTORATION?

So you make the call – what happens next? Water damage is not a common occurrence. It's a situation most homeowners have never experienced, and therefore have no idea what to expect after a call to a restoration team for help.

The Call For Help

When you've just found standing water and water damage, the tensions can be rather high. The dispatch team at Diamond G Construction, Inc. will quickly take down your basic information – name, address, loss type, insurance company – and ask some questions to help the water extraction teams gather the equipment they'll need to start getting you back to dry.

Diamond G Arrives at Your Property for the First Time

Our project manager will walk through the property with you and make an assessment of the source and scope of the water damage. Working with you and your insurance company, he will outline a plan of action, both to get your property and belongings out of danger but also what work will need to be done to restore everything back to normal. With your approval, the Diamond G Construction team will start the initial phase of the water mitigation process.

Identifying the Source & Category of Water

Where did the water come from? Identifying the source of the water is key so we can either fix the problem (plumbing problem, roof leak, etc.) or make sure the repairs were done successfully. We'll also classify the category of water. Clean water comes from the regular water supply before it is used, for instance. Gray water is water that has been used, like from a sink or a washing machine, and may contain particulates and some materials that could be hazardous. Black water contains sewage, human waste, or toxic chemicals. Each category dictates the protocol for all of the restoration steps to follow.

Water Removal & Water Extraction

If there is standing water, our powerful pumps will extract and suck the water out of the property, kind of like bailing out a sinking boat on Lake Tahoe.

Removing Contents & Further Investigation

Once the bulk of the water has been removed, our team will inventory and document your affected belongings and help you pack up and either store your items in our secure, climate-controlled facility or transport them to our contents cleaning/salvage division.

When the space is cleared out, we'll be able to better see the full extent of the water damage, using moisture meters and moisture detection tools to determine if the water permeated through drywall to soak insulation or seeped under cabinets or basements to the subfloor underneath. Once we have a clear picture of the scope of the damage, we'll follow up with your insurance company so they understand our findings and agree to the full project scope.

Dehumidification & Structural Dryout

Diamond G has an arsenal of heavy-duty, industrial-strength dehumidifiers and fans to blow air across all of the surfaces to remove any traces of moisture. If we need to open up walls to dry out the spaces between studs, we will. Sometimes we are able to dry out carpet without having to remove it. The drying process will usually take a minimum of three days. We'll be doing frequent moisture readings throughout this stage.

Water Damage Repair & Restoration

Some companies call themselves water damage restoration companies because they own a pump extractor and a few big fans. Diamond G Construction, Inc. is a full-service, turnkey restoration and reconstruction company. We can do it all. After the moisture readings throughout your property are back to safe, normal levels, we'll repair, reconstruct, or replace any damaged structures, like studs, subfloors, drywall, etc. When we're done, your home will have no traces of the water damage, and your contents will be put back where they belong.

Final Walk-Through & Home Sweet Home

During our final walk-through with you after our work is complete, Diamond G will explain everything that was accomplished and why and listen carefully to any concerns or feedback you may have. Since we are a locally owned company who doesn't answer to a big franchise, our focus and biggest goal is your ultimate satisfaction in a job well done, fairly and in a timely manner.

WHAT CAN CAUSE WATER DAMAGE?

Many common scenarios can result in water damage. Below is a list of some of the events or circumstances that lead to you needing to call in a restoration contractor like Diamond G.

  • Flooding and storm damage
  • Leaking appliances, water heaters, plumbing, etc.
  • Overflowing toilets, bathtubs, and sinks
  • Flooded basements
  • Tornadoes and thunderstorms
  • Sewage backups
  • Flooding from firefighting efforts
  • Roof and leaks
  • Flooding from spring snow melts

Get Help Now

24 Hour Service

Get an immediate response from Diamond G Construction, Inc. any time, day or night. We're here for you 24/7/365.

(775) 851-2226

Our Office

  • Diamond G Construction, Inc.
  • 975 Terminal Way
    Reno, NV 89502
  • (775) 851-2226
  • Office Hours: 8:00am - 5:00pm
    24/7 Emergency Service

Water Damage Tips

While You Wait For Help to Arrive

Focus on Safety!

  • Do not use the electricity if any outlets or extension cords are wet. We'll let you know if it's safe.
  • Avoid walking through standing water – it might not be clean and could harm your health.
  • Start taking photos of the water damage you can see before any sort of cleanup. They will help with your insurance claims process, so your insurance company can see what level of damage you started out with.
  • Watch your step! Slippery surfaces cause falls, so be careful.
Water and Flood Damage Repair in Reno, NV

What you can do on your own

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture to avoid damage to the stain.
  • Remove and prop wet upholstery and cushions to start air drying them.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • If it's safe to use electricty, running the A/C can help remove moisture from the air.
  • Take up any rugs or carpets that are not tacked down.
  • Remove any belongings that don't seem to be affected but could be harmed by the excess moisture in the air.

what you shouldn't do

  • Don't use a residential-grade vacuum to suck up water, even if it is called a wet vac.
  • Unless you are sure the water is free from any contaminants, do not touch the water without using protective gear like gloves and masks.
  • Stay out of rooms where the ceiling looks wet or is actually sagging.
  • Don't think you can't make an insurance claim. Most residential and commercial water damage is covered, depending on the source of the water, because without professional water damage restoration, the damage will inevitably become worse, greatly lowering the property value and leading to more substantial, necessary repairs in order to be habitable.

Proudly Serving Northern Nevada and Northern California

  • Reno
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Disaster Restoration and Construction Services in Reno,NV

Proudly providing disaster restoration and construction services to Washoe, Storey, Carson City, Churchill, Douglas, Elko, Eureka, Humboldt, Lander, Lyon, Pershing, Plumas, Lassen, Sierra, Nevada, Placer, El Dorado, and Alpine Counties.