A fire at your home or business is one of the most devastating events anyone will experience. Even with the knowledge that you are covered by insurance, the full impact of what is involved with the cleanup and reconstruction can bring anyone to their needs. Unless that is, they have a restoration team like Diamond G to help them through the process from start to finish. From debris cleanup, contents pack-out, emergency board up and tarping, to water extraction after the firefighters leave, the first hours after a fire require the help of a professional fire restoration company. We're on call 24 hours a day, 7 days a week to rush to your side and get to work.
Once the emergency vehicles have departed, the full scope of a fire loss can easily overwhelm a property owner. In addition to contacting your insurance company to begin the claims process, you need to call a certified fire damage restoration company like Diamond G Construction, Inc. for help. Because we have the skills, training, and experience required by insurance companies to safely and properly handle the cleanup and repair after a fire, we're able to get to work right away.
So what happens when you make that call for help with fire and smoke damage?
We make sure to answer the phone, day or night, so we know we're ready to help when any of our Reno-area neighbors experience a fire. The dispatch operator will take down some basic information like your name and address as well as ask some questions about what happened and what areas of your property were affected so the team who arrives on-site can be better prepared to get to work.
The restoration team will walk with you through the property and determine the extent of the fire and smoke damage. We will test adjoining areas for soot and other residual effects not immediately obvious but still ultimately dangerous. Because firefighting efforts often leave behind water damage as well, we'll document that damage as well so that its mitigation is assured. We will help you in your dealings with the insurance company and come to a mutual acceptance of a "scope of work" that results in you returning home to pre-loss conditions.
Fires and the actions firefighters often have to take in order to put them out will likely leave your home and belongings exposed to the elements. Our first task will be to board up any holes in the exterior structure and tarp over any roof damage.
How do firefighters put out fires? With a LOT of water. What's left behind is not only a soggy, dirty mess, the presence of excess moisture can lead to mold growth. We will begin immediately to dry out the affected areas using powerful pumps and fans.
Not only is smoke an unpleasant odor, but it, like the soot residue it leaves behind, will permeate throughout a house well beyond the actual scene of the fire. Removing the smoke and soot is essential to restore the home to safe living conditions. Smoke and soot from housefires contain toxins released from whatever burned, including the chemicals from plastics and foams. Those particles are dangerous to breathe in, especially for the elderly, children, or people with chronic respiratory conditions. Soot itself requires professional care to properly remove it, as its chemical composition can etch metals or permanently stain some surfaces, especially if mixed with the wrong cleaning solutions.
During the initial steps of the fire damage restoration process, the Diamond G Construction team will carefully document and inventory your belongings that were affected by the fire. We are certified to determine whether or not an item can be salvaged, and we'll either take care of its disposal or we'll arrange for it to be professionally cleaned and restored by technicians who understand how to clean fire- and smoke-damaged materials. Since the space will need to be clear for full fire damage cleanup and repair, your other contents can be stored off-site in our secure, climate-controlled facility until it's time to put everything back together.
Once the water is gone and the smoke and soot removed, we can start reconstructing and rebuilding any structures that were damaged by the fires, from replacing studs, drywall, and fixtures, or whatever else it takes to put your home back to pre-loss conditions. Our "finishing" team will be done when all traces of the fire damage are gone for good.
At the close of the project, the team manager will walk through the home with you to doublecheck the quality and completion of the work. We aren't done until you are satisfied.